Award Recognizes Collision Repair Professionals Who Deliver Excellence in Customer Service
OVERLAND PARK, KS (September 26, 2011) – During the recent CARSTAR annual conference in Seattle, three CARSTAR facilities were named “CARSTAR Auto Body Repair Expert of the Year” by Esurance, the direct-to-consumer personal auto insurance company.
CARSTAR CEO David Byers, Insurance Senior Vice President Dan Young and Senior Director, Insurance Relations, Larry Seimbab honored representatives from each winning store during the annual awards ceremony. Tim Glenn, Appraisal Manager, represented Esurance in the awards presentation.
The “CARSTAR Auto Body Repair Expert of the Year” award is given by Esurance to the top performing stores in three regions, and is based on criteria such as a facility’s estimate cycle time, compliance with Esurance’s direct repair program, re-inspection variance, I-CAR Gold status, and customer service comments.
The award was created to celebrate the top technicians in the industry, recognize those who continue their technological education and encourage new generations to become collision repair professionals.
Tim Glenn with Esurance joins David Byers, CARSTAR CEO, award recipients Dennis and Debbie Brenzel, and Joe Laurentino with Esurance.
The winning facilities were:
· CARSTAR European Boca Raton, Boca Raton, FL, owned by Mike Sobel
· Milwaukee Collision Service CARSTAR, Milwaukee, WI, owned by Dennis Brenzel
· West Valley CARSTAR, Salt Lake City, UT, owned by Bob and Linda Ellison
“Our ability to deliver consistent, high-quality work is critical for our insurance partners like Esurance,” said Byers. “We’re proud of the three CARSTAR franchisees that met the Esurance standards and congratulate them on being named the Esurance ‘CARSTAR Auto Body Repair Expert of the Year’. We also commend Esurance for its efforts to promote the education and professionalism of the technicians in the collision repair industry."
Tim Glenn of Esurance said, “CARSTAR is a pivotal component to the high level of service Esurance wants to deliver to our customers. The excellent service these recipients provide is a clear indication of why we’ve partnered with CARSTAR to strive to exceed our customer’s expectations.”
CARSTAR Auto Body Repair Experts offers high-quality, reliable repair service in 30 states and 10 Canadian provinces. Just call 1-800-CARSTAR when you need a vehicle repair and they will send the tow truck, contact your insurance company, arrange for a rental car and repair your car. For more information and store locations, visit www.CARSTAR.com.
CARSTAR Auto Body Repair Experts is the largest group of branded collision repair facilities in North America with over 400 locally owned and operated locations in 30 states and 10 Canadian provinces. CARSTAR is committed to providing consistent quality services to our customers and insurance partners and has repaired more than 2.5 million vehicles since it was founded in 1989. Our technicians and front office staff receive ongoing training to ensure they are qualified to work on any vehicle. Customer satisfaction is our number one priority as we consistently lead the industry in customer satisfaction ratings.