State Farm Implements New Select Service Program Companywide

Monday, July 10, 2006

State Farm Mutual Automobile Insurance Company, the largest insurer of autos in the nation, is implementing a companywide enhancement of its auto damage service repair programs. A new Select Service program that was tested in several markets in California, Illinois, Indiana and Michigan will replace existing Select Service and Service First(R) programs in designated markets. Select Service, an auto damage repair program currently in a limited number of locations, was introduced by State Farm in 2001.

The new Select Service program will be introduced in several states and three Canadian provinces (Alberta, New Brunswick and Ontario) beginning in the third quarter of 2006, and will be extended to all states in 2007. As with State Farm’s current repair programs, customers will have freedom of choice when selecting a repair facility.

Changes were made to the program for companywide implementation based on feedback received and the results of the test. "We listened to the feedback provided by the repair industry," said State Farm Claim Consultant George Avery. "As a result, we’ve made changes to the Select Service program."

Through the new agreement with participating repair facilities, State Farm will extend a higher level of vehicle repair service to more State Farm customers. In addition to the one-stop convenience of State Farm’s current repair programs, customers will receive other services including national limited lifetime repair warranties, guaranteed completion dates, wash and vacuum of repaired vehicles, and pick-up and delivery service.

Repairers will have an opportunity to review the new agreement and apply to participate in the new program. Repairers, large and small, best suited to meet the repair value and business needs of State Farm customers will be selected to participate. The new Select Service program enhances State Farm’s ability to provide customers with efficient, quality repairs and excellent customer service at competitive prices.

"The overall changes to the program will allow State Farm to continue to help customers recover from the unexpected while supporting our business direction of a performance based repair program," said Avery.

The collision repair industry consistently ranks State Farm as one of the best insurers with whom to do business. State Farm intends to maintain quality relationships with repair facilities while continuing to provide the highest level of claim service to its customers.


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